Ticketmaster－Buy, Sell Tickets

Excellent service!

If you are ever buying tickets, ONLY use the website. You’ll wait forever in the app and never get anywhere. The only thing the app is good for is after you buy the tickets on the actual website. Or else you will only get “Tickets Sold Out” if you’re waiting in the queue until it’s your turn.

Couldn’t finish my purchase cause it was stuck in a loop then didn’t do it in time just trash

Pésimo servicio

The fees are over priced!

Their app (which is the only way to view your tickets) is down. Their chat is unavailable, their phones are down and they don’t reply to emails. Did they go out of business but continue to take money? I have no idea how to get the tickets I just purchased. This used to be a reliable source for tickets but I’ll never use them again

Had gift card that states enter at checkout and never given chance to enter before the order went through!

Around March last year 2020 before the pandemic I purchased $200 tickets for a concert in April 2020, of course it was canceled but they would refuse to give my money back. The band have not said anything, just that it was postponed but Ticketmaster should still give us the option to opt out!! It’s frustrating because it’s about to be almost a year and I still haven’t been able to get a refund!

App shuts down when I login and press the for you tab. Slow loading.

FEES WAY TOO HIGH!!!

People can complain all they want, but hands-down Ticketmaster is the best and easiest platform to buy tickets through !

Took forever to get tickets and had to decline push notifications several times- bad app

Horrible. Scam.

Refuses to send Otp to voip phone numbers. Which is all I have. Asks for permission it has no use holding.

I bought mobile tickets and never received them. And there is no way to contact customer service or speak to anyone. When I purchased them It never populated in my purchases. Last time I am using ticket master.

Customer service is non existent. No telephone support and an order that shows up online does not show up in app. No way to fix. Awful service

Literally feels impossible to get through to anything that isn’t an automated response

To much purchase tickets was a complete headache this time.

Excellent excellent

Got my tickets easily, process was fast. Great app!

I have waited months for over $2,300 in ticket revenue for the 2021 CFP Championship. I purchased 4 tickets via TM, then sold 2 tickets via TM. And they still haven’t paid me 3 months later. Their support staff says they are unable to send me any kind of confirmation stating my funds are on the way. Pretty uneasy feeling, don’t wish it on anyone. I’ll take my ticket resale needs elsewhere in the future.

Fees are very expensive. Overall the service is great!

Terrible user experience with outdated approaches like bouncing back to website. Also slow searches and very unusable. Not surprising that a company that overcharges their customers does spend effort on their app

App isn’t capable of processing orders. Tried three times to purchase tickets and it times out because it can’t process the order within 7 minutes ...useless app!

Rescheduled event twice. Now the event is a full 2 years after the original scheduled event. Gave me 4 weeks in February 2021 to request a refund for An event they postponed until March 21 2022. This single refund email slipped through the cracks and now I’m stuck for yet another year with almost $900 in tickets to event I don’t even care to see anymore. F Ticketmaster

This app does not work with iPhone 6 and it will not download an earlier version. Ridiculous!!!!!

do not purchase anything with Ticketmaster!! they will take your money, change their terms of service, and refuse to refund you or let you sell or transfer your tickets. they shut down their phone lines and customer service is the absolute worst i have ever experienced. TICKETMASTER STOLE $1000 FROM ME AND WONT DO ANYTHING ABOUT IT

Ticket purchases are not processing correctly and I don’t know if they went through or not

Would love the option of regular tickets. Us old timers keep them.

Excellent service

I keep trying to order the tickets I want and I click confirm order with about 6-7 minutes to go, it shows that it’s trying to complete my order and never does. The time goes all the way down to zero and it kicks me out. Not impressed!

Twenty dollars a ticket for a service fee is a bit egregious.

The fees Ticket Master charges for tickets are ridiculous. This will be the last time we purchase any tickets through Ticket Master.

When I purchase my ticket the price says one cost and I get charged another cost. No explanation or anything. That needs to change

I was timed out too soon for everything that needed to be done. Change password, obtain email and enter codes twice.

Need to adjust your contract with event organizers to allow for refunds within 24 hours of the purchased tickets... like the old TM policy... otherwise I will not be purchasing as many tickets on TM

Quick but with Covid19 restrictions 🙄 it’s a Turkey Shoot😞

Telephone customer service is down Messenger customer service is down Email customer service is down

I been using them so long for professional sporting events to concerts they never let me down even bumped me up to platinum buyer where now I always get good seats!!

Their chat function doesn’t work, no number to call and no email response for 72 hrs with an event that is 48 hrs away.

After multiple attempts to purchase tickets and time outs, I was finally able to secure tickets

Dealer fees are too hogh!

Really helpful in buying tickets/ thanks REDearing

When I select to purchase tickets, I often get some sort of failure message until my 3rd or 4th try. Cool. I’ve missed out on good tickets due to this.

After signing in there’s not many options to chat and get help from anybody. The most inefficient and worthless app seen. Extremely irritating to work with.

Couldn’t talk to anyone or chat with. Wanted to use a gift card with my purchased and it didn’t let me. Not many options on there website

I’ve never experienced such horrible service as I did in the past days. I am never using this site ever again to purchase tickets!

You guys you guys are the truth!junejune

I requested a refund for a concert that was cancelled more than 30 days ago (after initially being postponed for 1 year), and I’ve yet to receive said refund. It’s astonishing that you are unable to return funds, which you’ve had for well over a year, in a timely manner. I’ve never ever waited this long for a refund.

We tried to order through the app which we have done many times. I accidentally input the incorrect expiration date for my debit card.... twice and it was declined twice. I get a call within moments from “Ticketmaster Help Line”. She “helped me” I put my information correctly and completed my order. The operator stated the rockers tickets would show in my app and I would get a confirmation email. We never for either. Tried to call the same number they are not taking any person to person calls. I went through all the channels to try and repost my issue - it kept telling me to reference my order in the app and click on chat. If the order never shows in your app how can you do that? So then I did the ole fill out the “complaint” form and they will contact me back. The respondents email states it could take up to 48 hours for them to make contact. Our event is in 4 hours ..... the money is still pending out of my account with no tickets and no way to contact anyone. I feel scammed HELP