Heartist Journey Asia
Heartist Journey计划旨在将人们置于我们所做的一切的核心。Heartist只是 “人类联系的心脏”。 程序内容提供了知识和实用工具，帮助你更好地理解是..
基本信息
- 更新日期:
- 版本:
- 1.3
- 大小:
- 148.5 MB
- 类型:
- 教育
- 平台:
- iOS
- 评分:
- 发布日期:
- 2018-04-27
- 价格:
- 免费
- 开发者:
- ACCOR
Heartist Journey Asia应用截图
Heartist Journey Asia应用简介
The Heartist Journey Program is designed to put people at the heart of everything we do. Heartist is simply ‘The Heart of Human Connection’.
The program content provides knowledge and practical tools to help you better understand what makes people tick – why people do what they do – so that you can create deeper and more authentic emotional human connections. The content delves into why this matters and more importantly what gets is the way of doing this.
By developing better people skills you can create stronger and more meaningful connections with people every day; in both your everyday relationships with colleagues, family and friends and at work with your customers.
The new measure of customer satisfaction is all about authentic emotional connection. Customers increasingly want to connect at an emotional level – tapping into their fundamental motivations and fulfilling their emotional needs.
This program is about giving you the skills to do this. It’s a shift from delivering ‘mechanical service’ to finding an emotional connection with your customer thus allowing you to deliver a more memorable and authentic customer experience every time.
The Program is:
– Self-paced
– Putting knowledge into practice
– Focus on real-life/practical/scenario based learning
– Mix of formats/activities (quizzes/challenges/stories/scenarios)
– 4-minute videos deliver content in ‘bite-size’ chunks
– Easy and quick to watch during breaks, on public transport, downtime, etc.
– Illustration/animation works across cultures
中文翻译
Heartist Journey计划旨在将人们置于我们所做的一切的核心。Heartist只是 “人类联系的心脏”。
程序内容提供了知识和实用工具，帮助你更好地理解是什么让人们打勾 — 人们为什么做他们做的事情 — 这样你就可以创造更深入、更真实的情感人类联系。内容深入研究了为什么这很重要，更重要的是，得到的是这样做的方式。
通过培养更好的人际交往能力，您可以每天与人建立更牢固，更有意义的联系; 在与同事，家人和朋友的日常关系中，以及与客户的工作中。
顾客满意度的新衡量标准是真正的情感联系。客户越来越希望在情感层面建立联系-利用他们的基本动机并满足他们的情感需求。
这个程序是关于给你这样做的技能。这是从提供 “机械服务” 到与客户建立情感联系的转变，从而使您每次都能提供更难忘和真实的客户体验。
该程序是:
-自定进度
-将知识付诸实践
-专注于基于现实生活/实践/场景的学习
-混合格式/活动 (测验/挑战/故事/场景)
-4分钟的视频以 “一口大小” 的块提供内容
-在休息时间，公共交通工具，停机时间等方面轻松快捷地观看。
-跨文化的插图/动画作品
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